Before you start
DeliveryKing receiving software connected to your shop. Changes to the shop require a working connection.
The recorded interface is German. German button labels remain identifiable in all translations. Some labels may differ in your installed version.
Step by step
Open “Hilfe und Kontakt”. First check whether a guide covers your issue.
Note the version, affected screen, time and steps before the error. For an exception, also copy technical details if available.
Send the information through the intended support contact. Redact customer data, access keys and other confidential screenshot content.
Check the result
An error screenshot and technical details are more helpful than “it doesn’t work”.